Will I lose my recordings when the decoder is replaced?

Recordings on the old internal drive don't transfer, but anything on an external Archive drive comes across once the new decoder is paired. We'll tell you upfront what can and can't be saved.

Does MultiChoice need to be involved in the replacement?

We handle the pairing directly during the install. You don't need to phone MultiChoice separately unless there's a smartcard issue, in which case we'll do that call with you on the spot.

Do you trade in my old decoder?

We take it off your hands for proper recycling through MultiChoice's return scheme. There's no cash trade-in value on older units.

DSTV Pro Installers

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Service · Gauteng

DSTV Decoder Replacement Across Gauteng

Fast swap-out from an older HD PVR or Explora 2 to a current Explora Ultra or 3, including recording transfer and subscription re-linking.

Call 077 454 4032 WhatsApp for a quote

DSTV Space Ultra HD dish paired with a freshly installed Explora Ultra decoder

Fully Accredited

MultiChoice-approved technicians

Same-Day Slots

Book before 11am Mon-Fri

12-Month Warranty

On every installation

28 Gauteng Suburbs

Jhb, Pretoria, Centurion, Midrand

Sometimes a decoder has reached the end of its life and replacement is simply the sensible call. The older HD PVRs have been out of support for a while, the original Exploras are into their tenth year, and anything that's taken a power surge on the nose during a Gauteng storm is usually past economic repair. When that's the situation, replacement is cheaper and faster than repair — you just want it done by someone who'll pair the new unit properly and transfer whatever recordings can still be saved.

DSTV satellite dish wall-mounted on a green stucco suburban home

We carry Explora 2, Explora Ultra, and standard HD decoders in stock on every vehicle. Pairing a new decoder with your existing MultiChoice subscription takes about ten minutes once the hardware is fitted. We also handle the trade-in of the old unit if you want it removed — MultiChoice accepts them for recycling and we take them in on your behalf.

Need broader coverage? See Gauteng's accredited DSTV installation team.

What's included

Everything we cover on a dstv decoder replacement job

Scope of work

Supply of a brand-new decoder (Explora 2, Explora Ultra, or HD) from our vehicle stock
Removal, backup, and responsible disposal of the old decoder
Recovery of recordings from the old hard drive onto an external drive where possible
Pairing of the new decoder with your MultiChoice account and smartcard
Software update and full channel scan
Programming of the universal remote for your TV and amplifier
12-month warranty on the new hardware (via MultiChoice)

When you need this

01An HD PVR that's out of support and can no longer receive software updates.
02A decoder damaged by a power surge during a Highveld thunderstorm or load-shedding on-off cycle.
03Upgrading from a basic HD decoder to an Explora for recording and Showmax streaming.
04A decoder that's failed more than once in 12 months — cheaper to replace than keep repairing.

Honest pricing

What a dstv decoder replacement costs in Gauteng

Typical range

R1200 - R2200

HD decoder replacement from R1,350 installed. Explora 2 replacement from R2,450 installed. Explora Ultra from R3,200. All prices include the call-out and full pairing.

No surprises

Fixed quote before any work starts
Card, EFT, SnapScan or cash on completion
12-month workmanship warranty

How the appointment works

Four steps from your first call to a tested signal

Step 1

Phone or WhatsApp

Tell us the address and the issue. A real technician picks up — no call centre or scripted intake form.

Step 2

Book your slot

Weekday calls before 11am usually land a same-day slot; later calls go to first thing the next morning.

Step 3

On-site by an accredited tech

Uniformed, MultiChoice-accredited, fully kitted out for diagnostics, alignment, mounting and repair.

Step 4

Signal tested, warranty on paper

Signal peaked above 90% quality, walkthrough of the remote, 12-month workmanship warranty emailed.

Where we serve

Where we swap out decoders across Gauteng

We replace DSTV decoders across Sandton, Centurion, Moreleta Park, Fourways and 24 other Gauteng suburbs — same-day in most cases, with stock on the vehicle.

Northern Johannesburg